the spa

Escape from stress and experience nurturing at our luxurious Urban oasis, situated in Tyger Falls . At The Urban Spa, our highly qualified and skilled therapists will indulge you with our superior and specialised treatments. Using only the finest quality brands, each treatment has been carefully crafted to address your specific needs, leaving you completely relaxed, nurtured and spoiled.

Our complimentary steam room and relaxation room is available for you to use to enhance your spa experience, either before or after your treatments. The Urban Spa has four dedicated treatment rooms and a double treatment room for couples or friends to share their time together. We also offer free WiFi & Parking

We have a tan can, facility for spray tanning, as well as a nail bar.

Our focus is on your holistic wellness and we encourage regular spa visits, the excellent way to envelop yourself in a world of wellbeing and health. We strongly suggest our retail products to continue and maintain your spa results, as far as possible, between visits.

The Urban Spa - where Urbanites recharge, indulgence and relax.

A welcome note from The Urban Spa owner

Good day Urbanites,

I am Faridah and since May 2014, I am the extremely proud owner of The Urban Spa. After 20 years of working in corporate, I took a leap of faith to start the next leg of my life's journey.

The first moment I walked into The Urban Spa, I knew that it would be my next home.

The warm, calming atmosphere that met me at the door, all those months ago, is what our Urbanites love most about the spa. The Urban Spa, in existence for more than 10 years, is renowned for its superior quality, luxurious treatments.

The passion and dedication of our beautiful, highly qualified and professional therapists is what has made many of our Urbanites very loyal clients. We continuously improve our environment and treatment offerings to keep abreast with the ultimate in the industry. We are very excited for you to come along on this journey of relaxation and wellness.

Looking forward to meeting you on your next visit....
Faridah Kearns.

our mission statement

We are dedicated to provide every guest with a memorable experience, using our carefully crafted results driven treatments tailored to meet your specific needs and concerns, enhancing natural beauty, inside and out within a sanctuary that welcomes you home again and again.


We are committed to execute our services with passion, the utmost professionalism and courtesy whilst constantly aware of our impact on the world around us.

meet the team

spa etiquette & policies

To ensure quality treatments and for your comfort, please read through the following information.


reservations:

• We request that all spa treatments are booked in advance to avoid disappointment. A 50% deposit is required upon package bookings.

consultation cards:

• Upon your arrival as a first time guest, you will be requested to fill in a consultation card. Please fill this in accurately, your health and well-being is incredibly important to us. Non-disclosure could affect your experience and the service we deliver. Please consult your therapist if you have any of the following conditions:
o Any Allergies
o Any heart condition
o Diabetes
o Eczema or Psoriasis
o Epilepsy
o High blood pressure
o Muscle or joint injuries
o On any medication
o Pregnancy
o Recent surgery
o Sinusitis
o Sunburn
• The Urban Spa cannot be held responsible for non-disclosure.

arrivals:

• Please arrive 15 minutes prior to your scheduled appointment so that you have time to fill-in your client form or update the therapist of changes to your records. This will ensure full treatment value. • We kindly request that guests speak in a hushed tone whilst in the spa in order to maintain an environment of tranquillity and to respect other guests right to serenity. • Guests come to The Urban Spa to relax and escape stress, please put your cellphone on silent upon arrival at the spa and refrain from taking voice calls.

late arrivals & cancellations:

• We value punctuality and late arrivals may necessitate that your treatment session be shortened accordingly, with full treatment price being charged. • We kindly request a 24 hour notice period in the event of a cancellation or rescheduling of appointments. The Urban Spa reserves the right to charge in full for treatments not cancelled in the prescribed period of time or for no shows.

attire:

• Please arrive at the spa wearing comfortable, loose fitting clothing. · Please keep your underwear on (excluding bra's) during your treatment. Compulsory disposable under-garments will be provided for all body treatments. • Failure to comply with this request will result in your treatment being terminated, with the full treatment price being charged.

valuables:

• It is advisable that no jewellery should be worn at the spa. The management and staff accept no responsibility for the loss of any valuables of any kind brought to the spa.

gift certificates:

• Gift Certificates are available to treat a friend or loved one by giving them a gift that they will never forget. • Please note that Treatment Gift Certificates cannot be exchanged for other treatments or used for the purchasing of retail products, are non-refundable and must be presented at the time of treatment. • Vouchers are valid for three years from date of purchase. • Vouchers are valid for treatments at the current price. The holder of the voucher may be liable to pay any shortfall on the new price of the treatment on the day of presentation.

payment policy:

• All prices and information are subject to revision without prior notice. • Unfortunately we cannot refund any products that you purchase from us but will gladly exchange damaged products. • The Urban Spa accepts all major credit cards as well as cash payments. Regrettably cheques cannot be accepted. All prices are quoted in ZAR and includes V.A.T.

privacy policy:

Maintaining the privacy of your information is of paramount importance to us as it helps us build confidence, goodwill and stronger relationships with you. The Urban Spa will not sell, rent or loan your contact particulars or information we have collected from you to any outside individuals or organisations. The Urban Spa reserves the right to change the content of this Privacy Policy from time to time, and we recommend that you remain familiar with its content. However, please be assured that, whatever changes we may make to the Privacy Policy in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. The Urban Spa reserves the right to contact entrants via email and or sms, you may opt-out of this at any time.

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contact info
Tel: 021 914 5555
Email: info@theurbanspa.co.za

Address:
Unit 4, Level 1, Riverside Lofts
Tyger Falls, 7530

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